RETURNS

Returns 

Our policy lasts 7 days.  If 7 business days have gone by since you recieve your purchase, unfortunately we can’t offer you a refund or exchange. 

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

If you like an exchange, you will be responsible for paying the cost of shipping of the exchange items.

 To be eligible for a return, your item must be unused and ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in transit. We have the right to deny returns that do not comply with our return policy. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

We strongly advise that you use a signed for postal service/courier to return the item as we are unable to refund for any orders which get lost in the post and that you keep your proof of posting documents until we confirm that we have received the item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only replace items if they are defective. Please send us an email at babysiennalondon@gmail.com for your questions.